Shipping & Returns

POSTAGE & DELIVERY

How much will shipping cost?

Within Australia:

	Cost	Delivery Time	Insured?	Trackable?
Standard Post	$5.80 Flat Rate	1-6 working days	No	No
Express Post	Small - $7.80 (up to 400g total product weight)	1-3 working days	Yes	Yes
	Large - $11.90 (over 400g product weight)

International Orders:

Shipping costs are based on the weight of the items in your Shopping Cart. You can check how much shipping will cost at any time - just add the products you want to purchase into your Shopping Cart, then enter the delivery destination into the Shipping Calculator in the Shopping Cart area.

	Delivery Time	Signature required on delivery?	Insured?	Trackable?	Cost
Air Mail No Insurance	4-30 working days	No	No	No	from AU$6.50
Air Mail Insured	4-30 working days	Yes, in some countries	Yes	Yes - after delivery timeframe has elapsed	from AU$10.50

Important Notice re: Customs Fees

Some countries (UK, the E.U., and Canada in particular) charge Customs fees or import duties on merchandise ordered from overseas. Please be aware that these charges are the customer's responsibility and are beyond our control. We advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be.

By law, we have to declare the status (i.e. "merchandise" or "gift") and the value of each parcel accurately. It is a criminal offence for us to make a false Customs declaration, so PLEASE do not ask us to mark your parcel as a gift or underestimate the value as we cannot do it! Thanks for understanding.

Where do you ship to?

We ship to all locations within Australia. Most of our products can also be shipped internationally to the following countries:

New Zealand Asia/Pacific: Hong Kong Japan Singapore North America & Middle East Canada United States of America United Arab Emirates Saudi Arabia

Europe Belgium Denmark Finland France Germany Greece Ireland (Eire) Italy Netherlands Norway Sweden United Kingdom

What if my order hasn't arrived in the estimated time?

If you're waiting to receive your parcel and you think it should have arrived by now:

• The delivery times listed above are from the time the parcel is dispatched, not from the time you place your order. So make sure you count the days from the dispatch date, not from the order date. Also, "working days" means Monday to Friday only, and doesn't include public holidays.
• Check at your local post office or mail centre to see if they are holding it there for you. Sometimes the posties forget to leave a card to tell you to pick the parcel up.
• If you are having the parcel delivered to work, check with your colleagues and with the mailroom to see if they have seen your parcel.
• Check your order tracking to make sure the shipping address was correct.
• Done all the above, and still no parcel? Email us with your order number and we'll look into it for you.

RETURNS